SpotNexa Technologies Pvt Ltd ("SpotNexa", "we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use the SpotNexa app or web dashboard, why we collect it, how we keep it safe, and the choices you have. It applies to drivers, property owners, EV station operators, staff users, and visitors to this marketing site.
1Information We Collect
We only collect information necessary to deliver the service. We never sell your personal data.
| Source | What we collect |
|---|---|
| End users (drivers) | Name, phone number for OTP login, optional email, vehicle details (make, model, registration number, battery capacity, connector type, insurance validity), real-time location while searching for spots, payment metadata returned by Razorpay (we never see your card number or CVV), loyalty balances, booking and session history. |
| Property owners & EV operators | Business name, GSTIN, PAN, business licence, DISCOM and electrical approvals, fire and safety certificates, public liability insurance, payout bank account details, location coordinates, and pricing configuration. |
| Staff users | Name, role, assigned location(s) or zones, activity logs for check-ins, check-outs, refunds, and cash collections. |
| Devices | Device type, OS version, app version, anonymised crash reports, and broad usage analytics so we can fix bugs and improve the product. |
2How We Use Your Information
We use your information to:
- Deliver bookings, EV sessions, and event-parking entry at the venues you choose.
- Authenticate you via OTP and protect your account from unauthorised access.
- Process payments through Razorpay and issue GST-compliant invoices and credit notes (CGST Act § 34).
- Run support: respond to your questions, refund requests, and disputes.
- Detect and prevent fraud, abuse, and unsafe behaviour on the platform.
- Operate the SNX Tokens and Green Credits loyalty programs.
- Send transactional notifications via WhatsApp, email, and in-app push (booking confirmations, reminders, refund updates). SMS is not used as a notification channel.
- Aggregate anonymised analytics to improve product quality.
4Data Retention
Different categories of data are retained for different periods:
- Financial records (invoices, credit notes, payment logs) — at least 6 years, as required by Indian GST and audit law.
- Booking and session history — retained for dispute resolution and operational analytics, in line with industry practice.
- KYC documents (for example student-pass verification) — retained until the user requests deletion or the pass expires plus the legal retention window.
- Account profile — until you delete your account.
Most records use soft-delete by default. You may request explicit deletion of your personal data by writing to contact@spotnexa.com, subject to retention obligations imposed by law.
5How We Keep Your Data Safe
- HTTPS in transit for every connection between your device and our servers.
- OTP-only authentication — no password is stored on our side.
- Role-based access control across the staff app, admin dashboard, and back-office.
- PCI-compliant payment handling via Razorpay. We do not store card numbers, CVVs, or UPI PINs.
- Encrypted backups and audit trails for sensitive operations (refunds, settlements, KYC changes).
No system is perfect. If you believe your account has been compromised, contact us immediately at contact@spotnexa.com.
6Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or outdated information.
- Export a copy of your booking history.
- Delete your account and associated personal data, subject to legal retention requirements.
- Withdraw consent for marketing communications at any time (transactional notifications continue while the account is active).
To exercise any of these rights, write to contact@spotnexa.com. We will respond within a reasonable timeframe — typically within 30 days.
7Children
SpotNexa is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has registered, contact us and we will close the account.
8Data Location
All personal data is stored on servers located in India. We do not transfer your personal data outside India for routine operations. If that ever changes, we will update this policy and notify you in-app before transfers begin.
9Cookies & Similar Technologies
Our marketing website uses a small number of cookies for session management, performance measurement, and remembering your preferences. The mobile apps use device identifiers rather than browser cookies. Full details are in our Cookie Policy.
10Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified in-app and on this page. The "Last updated" date at the top of this page always reflects the current version.
11Contact Us
Privacy questions, data requests, complaints, or to report a security concern: contact@spotnexa.com.
SpotNexa Technologies Pvt Ltd, Ahmedabad, Gujarat, India.
Your data, your control.
We collect only what we need, keep it safe, and give you the controls to manage it.