Refund Policy

1Quick Summary

• Hourly parking — sliding refund slab based on how early you cancel.
• Monthly passes — refundable within 24 hours of purchase if zero check-ins used.
• EV charging — automatic refund of unused pre-authorisation; full refund on charger fault.
• Event parking — full refund if the organiser cancels; user-cancellation slab otherwise.
• Failed payments — auto-refunded within 5–7 days; no action needed.

2Hourly Parking Bookings

When you cancel a confirmed parking booking before the slot begins, the refund slab is:

The cancellation slab is based on the difference between the cancellation timestamp and the booking's scheduled start time, in your local time zone.

3Monthly Parking Passes

A monthly pass is fully refundable only when both of these are true:

• You request the refund within 24 hours of purchase; and
• You have made zero check-ins using the pass.

Once either condition is no longer met — the 24-hour window closes or any check-in is recorded — the pass becomes non-refundable.

4EV Charging Sessions

EV charging uses a pre-authorisation model: at booking, we hold the estimated session amount on your card or UPI, and at session end we capture only the final actual amount.

• Actual energy is less than the estimate — the difference is auto-refunded within approximately 5 minutes via Razorpay.
• Charger malfunction or session failure — full refund of the captured amount, and the incident is logged for safety investigation.
• You stop the session early — billed only for the energy you consumed plus any applicable idle fee.

Refunds for under-charging caused by user behaviour (for example, unplugging too early when the station was working correctly) are not provided.

5Event Parking

If the event organiser cancels the event, every confirmed booker receives an automatic 100% refund. No action is needed on your part.

If you cancel your own booking, the refund slab is:

Walk-in event-day bookings made on site are non-cancellable once the vehicle has entered the premises.

6Failed Payments & Duplicate Charges

If a payment fails after your card or UPI is charged — for example, the booking did not confirm but the amount was debited — Razorpay automatically reverses the transaction. The amount typically reflects in your account within 5 to 7 business days. No action is required.

If you see a duplicate charge or an amount you do not recognise, write to contact@spotnexa.com with the transaction reference and we will investigate.

7Loyalty Reversal

SNX Tokens and Green Credits earned on a transaction are automatically reversed when that transaction is refunded. If you redeemed loyalty rewards on a refunded booking, those rewards are credited back to your wallet at the same redemption value, so you are not out of pocket.

8How Refunds Are Processed

• Mode — refunds always return to the original payment method. We cannot redirect a refund to a different card, UPI ID, or bank account.
• Speed — Razorpay normal-speed refunds. UPI typically clears within 24–48 hours; cards and net banking within 5–7 business days.
• Cash bookings — refunds for cash bookings are processed in-person at the venue with a digital receipt.
• Credit notes — for tax-invoice bookings, an automatic GST credit note is generated under Section 34 of the CGST Act.

9Disputes & Escalation

If you believe a charge or refund is incorrect, write to contact@spotnexa.com within 7 days of the disputed transaction, including:

• Your registered phone number.
• The booking ID or transaction reference.
• A short description of the issue.

Our support team will investigate and respond within 3 business days. If the matter cannot be resolved between us, you have the right to pursue remedies under applicable consumer-protection laws.